Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you and Spinzwin (referred to as "we", "us", "our", or the "Company"). By registering an account and using our services at spinzwincasino-uk.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and Bonus Policy. If you do not agree to these terms, please refrain from using our services.

Eligibility and Account Registration

1.1. To open an account with us, you must be at least 18 years of age. Underage gambling is a criminal offence.

1.2. Access to our services is strictly restricted to residents of the United Kingdom. You are responsible for ensuring that your use of our services is lawful in your jurisdiction.

1.3. You may only open one account. Multiple accounts held by the same individual are strictly prohibited and may result in the closure of all accounts and forfeiture of any winnings.

1.4. During registration, you must provide accurate and truthful information, including your full name, date of birth, residential address, and a valid email address.

1.5. You are responsible for maintaining the confidentiality of your login credentials. Any activity performed through your account is considered your responsibility.

Identity Verification (KYC) and AML

2.1. In compliance with the Gambling Act 2005 and UK Gambling Commission (UKGC) regulations, we are required to verify your identity, age, and address before allowing you to gamble.

2.2. We utilize electronic verification services to confirm your identity. If we are unable to verify your identity through these means, we will request documentation, such as a passport, driving licence, or utility bills.

2.3. We operate in strict adherence to the Proceeds of Crime Act 2002. We monitor all transactions for suspicious activity. If we suspect money laundering or fraudulent activity, we are legally required to report such activities to the National Crime Agency (NCA) and may suspend or terminate your account without notice.

2.4. You may be asked to provide "Source of Funds" (SoF) or "Source of Wealth" (SoW) documentation if your gambling activity triggers specific risk thresholds.

Account Rules and Deposits/Withdrawals

3.1. All funds deposited into your account must belong to you and be derived from legitimate sources.

3.2. We do not accept credit card payments for gambling activities, in accordance with UK regulations. Permitted payment methods include debit cards, bank transfers, and accepted e-wallets.

3.3. Withdrawals will be processed using the same method used for the original deposit, where technically feasible.

3.4. We reserve the right to perform security checks on any withdrawal request.

3.5. Dormant Accounts: If your account remains inactive for 12 months, we will attempt to contact you to return any remaining balance. If we are unable to contact you, we reserve the right to charge an administrative fee in line with regulatory requirements.

Bonuses and Promotions

4.1. All promotional offers, including welcome bonuses and free spins, are subject to specific terms, including wagering requirements, expiry dates, and maximum win limits.

4.2. Bonuses are intended for recreational use only. We reserve the right to revoke any bonus or promotion if we suspect abuse, such as "bonus hunting" or irregular betting patterns.

4.3. Wagering requirements must be fulfilled before bonus funds can be converted into withdrawable cash.

4.4. We reserve the right to amend or withdraw any promotion at any time without prior notice.

Responsible Gambling

5.1. We are committed to promoting a safe and responsible gambling environment. We provide various tools to help you manage your gambling, including:

• Deposit Limits (daily, weekly, or monthly).
• Reality Checks (time-based alerts).
• Time-Out.
• Self-Exclusion 5.2. If you feel that your gambling is becoming a problem, we encourage you to use our self-exclusion tool, which will prevent you from accessing your account for a defined period. We also recommend registering with GAMSTOP to restrict your online gambling across multiple operators. 5.3. For professional help and support, please contact:
• The National Gambling Helpline (freephone 0808 8020 133).
• BeGambleAware (begambleaware.org) 5.4. We reserve the right to impose restrictions on your account if our internal monitoring systems indicate that you are displaying signs of problem gambling.

Limitation of Liability and Indemnity

6.1. We provide our services on an "as is" and "as available" basis. We do not warrant that our website will be error-free or uninterrupted.

6.2. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from your use of our services.

6.3. You agree to indemnify us against any claims, losses, or costs arising from your breach of these Terms and Conditions.

Dispute Resolution

7.1. We strive to provide a fair and transparent service. If you have a complaint, please contact our support team at [email protected].

7.2. We will acknowledge your complaint within 24 hours and aim to resolve it within eight weeks.

7.3. If you remain dissatisfied with our final decision, you may escalate your dispute to an independent Alternative Dispute Resolution (ADR) service approved by the UK Gambling Commission.

Governing Law and Jurisdiction

8.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

8.2. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions regarding these terms, please contact our customer support team at [email protected].